How Payments Work

Understanding fees, escrow, and payouts.

Humalink's payment system is designed to be completely transparent, protecting both the client's money and the partner's time.

For Clients

The Escrow System

When you book a partner, your payment is securely captured and held in an escrow account. The funds are not immediately transferred to the partner. This guarantees that your money is safe until the service is actually rendered.

Successful Completion: Once the meeting time concludes and no disputes are raised, the funds are automatically released to the partner.
Partner Cancellation: If a partner cancels the booking or fails to show up, you receive an automatic, full refund to your original payment method.

Client Cancellations

We understand plans change. Our cancellation policy is designed to be fair to partners who have reserved their time for you:

More than 24 hours notice: 100% full refund.
Less than 24 hours notice: 50% refund. The remaining 50% is paid to the partner to compensate for their reserved time.
No-Shows: If you do not show up to a confirmed booking, no refund is issued. The partner is paid in full.

For Partners

The 0% Platform Fee

We believe you should keep the vast majority of what you earn. Humalink charges a flat 0% platform fee on completed bookings. This fee covers:

Credit card processing fees (which we absorb).
Server hosting and platform maintenance.
24/7 customer support and the Trust & Safety team.

For example, if your hourly rate is ₹1000 and you complete a 2-hour session (₹2000 total), Humalink deducts ₹0. ₹2,000 is deposited directly into your Humalink Wallet.

Requesting Payouts

Your earnings accumulate in your Humalink Wallet. You can request a payout to your bank account at any time.

Navigate to the Wallet section of your Partner Dashboard.
Ensure your bank details (Account Number, IFSC code) are correctly entered.
Click "Withdraw Funds".

Payouts are processed within 1-2 business days. There is no minimum withdrawal limit, though standard bank processing times apply.

No Off-Platform Payments

For your security and to guarantee you get paid, all transactions must occur through the Humalink platform. Accepting cash or direct transfers outside the platform violates our terms of service, removes our ability to support you in disputes, and will result in account termination.