Trust & Safety Guidelines

How we keep the platform safe for everyone.

Before You Meet

We've implemented several features to help you assess compatibility and safety before confirming a booking:

• Verified Profiles: All partner profiles undergo an identity check before they are allowed on the platform. Look for the blue checkmark.
• Two-Way Reviews: Both clients and partners are reviewed after every session. Read previous reviews to gauge the reliability and demeanor of the other person.
• In-App Messaging: Keep all communication on the Humalink platform until you feel completely comfortable sharing personal contact details. Our chat filters automatically flag inappropriate language or requests for off-platform payments.

Meeting Guidelines

Whether you are a client or a partner, always follow these best practices for your first meeting:

1. Meet in Public: Always arrange your first session in a busy, public place like a cafe, museum, or park. Never meet at a private residence or hotel room for the initial booking.
2. Tell a Friend: Let someone close to you know who you are meeting, where you are going, and when you expect to be back. Share your live location with them if possible.
3. Provide Your Own Transportation: Always ensure you have a reliable way to get to and from the meeting location independently. Don't rely on the other person for a ride.

The SOS Feature

Every user's dashboard features a prominent, red Emergency SOS button. If you ever feel unsafe or uncomfortable during a meeting, do not hesitate to use it.

• What it does: Pressing the SOS button instantly alerts the Humalink Trust & Safety team. Your location (if enabled) and the details of your current booking are immediately flagged.
• Our Response: Our team will immediately attempt to contact you to assess the situation. In severe cases, we will contact local authorities on your behalf.
• No Penalties: You will never be penalized for ending a session early or using the SOS feature if you feel threatened or uncomfortable.